Expo (Active Cashier) Guide
The Expo streamlines order management from mobile, kiosk, and POS systems. It is used to notify customers on order readiness and allows operators to update shop menu availability.
This guide includes:
Active Cashier Mobile (AC Full Set)
Merchant Experience/MXP Features
Overview
1. General information header:
- Number of orders in queue
- The average order prep time of the shop
- Shop delay: Shows the time of the most delayed order
- Search: Click to search by order number
2. Bottom navigation:
- Preparing screen
- Past orders screen
- Menu availability
- Settings
Preparing
Tiles show the order number, diner name, how many items are included in the order, and in how long the order is expected to be ready. When an order is delayed by 5 minutes, an alert sound will occur.
Tap once: Opens the order details panel
Double tapping: Notifies the customer that the order is ready and moves the order tile to the past orders screen
Preparing: Order Details
The order details panel includes all the details of the order and allows for 3 actions:
Notify customer: Tapping this button will complete the order and send a notification to the diner that their order is ready. The order tile will move to the Past orders screen.
Out of stock: This will open a dialog where you can select items from the order that are currently out of stock and choose whether or not to cancel the order due to the stock changes.
Reprint ticket: Will send another ticket to the kitchen operations printer for order preparation.
Past Orders
Past orders shows various states of completed orders. 3 actions are available from the order details panel:
Remind customer: View details of this action on the next page.
Bring back to queue: If the order was “notified” by mistake, this will bring the order back to the Preparing screen. The diner will have been notified already and tapping notify after this action will have no effect.
Reprint ticket: Will send another ticket to the kitchen operations printer for order preparation.
Past Orders: Remind Customers
Remind customer:
- After notifying the customer, the 'Remind customer’ button is disabled with a 15-minute timer indicating when the customer can be reminded that their order is ready
- After 15 minutes, this button will be enabled and if tapped, will send a reminder notification to the customer.
- 15 minutes after sending the reminder, the order can be marked as ‘Unclaimed’
- If a reminder hasn't been sent within 1 hour, the reminder option is disabled, and the order can be marked as 'Unclaimed' using the ‘Mark order as unclaimed’ button.
Menu Availability
This Menu availability screen allows operators to quickly manage stock for your menu. If the switch is turned off to ‘Unavailable’ it will be marked as out of stock on the diner-facing menu and become available the following day.
If an item is currently marked as “hidden from menu”, from the OneView menu editor or not within its set hours, it will not appear in the AC+ Menu availability screen.
The Menu availability screen can be enabled with support by your CSM.
Settings
The Settings screen includes:
Allow app to minimize: By default, the AC+ app is operated in single app mode, which means that operators can't close the app and open other applications on the device. This switch can be turned on to minimize the app for troubleshooting purposes. This function is gated by a passcode. Please reach out to your CSM or our support team at onsitesupport@grubhub.com.
Login information: Date and time of current session log in as and button to Log out.
Device info: Device name, serial number, KDS version
Active Cashier Mobile (AC Full Set):
- iPad and Bluetooth Printer set
-
Deployed with Wi-Fi
- Note: A cellular connection can be utilized for shops with an unstable connection at an extra fee.
- The printer will not have an ethernet or wifi dongle attachment.
- Print Jobs are routed from iPad to Printer via Bluetooth.
- iPad Requirements: A Wi-Fi or a cellular connection.
Merchant Experience/MXP Features:
The Merchant Experience features to enhance vender autonomy within the app and allow merchants the ability to do everything from controlling the order to controlling the order throttle for their shop to marking items as out of stock. To learn more about the Merchant Features click, here.
System Replacement:
Contact your account manager or email us at onsitesupport@grubhub.com to request a replacement system.