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How do I get help with robot orders?
Support for robot orders can be gained through your dedicated Grubhub support Slack channel or emailing onsitesupport@grubhub.com.
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How do I log into the runner device?
Go to to kds.tapingo.com on the device & enter provided credentials. If you need assistance with gathering these credentials, please contact support via your dedicated support Slack channel or onsitesupport@grubhub.com.
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Can delivery hours be different than pickup?
Yes, please submit a request with your Grubhub CSM.
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Why hasn’t one of my orders printed/appeared on my KDS yet?
The order is likely being held back due to it not being checked in via the check-in feature yet. Orders will wait for a robot to be on the way to the restaurant before printing. If you are still experiencing issues, please contact support via your dedicated support Slack channel or onsitesupport@grubhub.com.
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What if some menu items (like ice cream) won’t travel well?
Items can be adjusted to be available only for pickup if they are appropriate for the delivery menu. To adjust please contact support via your dedicated support Slack channel or onsitesupport@grubhub.com.