This guide will walk you through the troubleshooting steps for various commonly seen issues on Kitchen Display Screens.
KDS is Not Populating Orders:
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Are both the power cable and the ethernet cable (if applicable) securely connected to the wall and the printer?
- Is the title of the KDS screen “BUMPED”? If this is the case, you are currently viewing completed tickets. Click Switch View on the Bump Bar to see recent orders.
If you’ve confirmed cables are secured and you’re in the correct view, you’ll want to reset your KDS:
- Resetting KDS: Press and hold the power button on the Chromebox until the screen goes black -> Wait 10 seconds -> Press and hold the power button again to turn on the device.
Bump Bar is Not Working:
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Is the USB cable from the bump bar is plugged into the PC box?
- Does the USB cable look damaged or frayed? Or has the bump bar experienced any liquid damage? If so, please contact Technical Support.
Contact your Account Manager and/or Technical Support at onsitesupport@grubhub.com if this issue occurs.